Shipping and return policy Aptica - Aptica Luxopt nv.

Shipping & returns

  • Products purchased on the website can be delivered in Belgium, all countries in the European Union and the rest of the world.
  • For shipments outside Benelux and the rest of Europe, please send your order request to
  • Luxopt nv is not responsable for destination country taxes and/or duty charges that may occur. Customers will be held accountable for any restrictions, duties, taxes and any other fees collected from the destination country, prior to ordering.
  • The products will be sent through GLS, UPS or an alternate delivery service, to the address mentioned by the buyer in his order.
  • The products will be delivered within a reasonable time, generally 3 to 8 working days if within the European Union.
  • The delivery process will commence once the buyer has received an order confirmation and full payment has been received.
  • Any damage detected in connection with the transport conditions at the time of delivery, or non-compliance of the delivered product in relation to the order confirmation must be notified within two working days after receiving the goods.
  • Any other delivery problems must be notified to Luxopt nv by e-mail to within two working days following receipt of the products.
  • The corresponding item must be received by Luxopt nv within 14 days of the delivery.
  • Returned items must be sent to Luxopt nv, Valerius de Saedeleerstraat 97, 9300 Aalst, Belgium.

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